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Server crash/connection issues
1. If the server error occurred due to the company’s fault and you sustained losses due to the error, you have the right to send a complaint to the company. Complaints are accepted within two working days from the moment when the case occur...
Server connection lost
The platform fails to connect to the server. What should I do?If you see the "No connection" message in the status line in the bottom right corner, please do the following:1. Close the platform and restart it.2. Close the platform, press th...
Profit miscalculation
Why does the profit shown in my trading platform differ from the sum by which the balance has been increased?The point is that in your InstaTrader setups the option to show the deal result in the currency of the order, not in the one of the...
Unable to open position
One of the main reasons why you could fail to open a deal in a trading platform is typing in the investor password instead of the trader password. Please make sure that you enter your trader password in the authorization form.Another common...
Account details lost
Situation 1You've forgotten your trader password.Solution: contact our support team for assistance via any means of communication, specifying your account number and code word. In addition, specify the new trader password you would like to...
Account history displaying
To view your trading history, right-click on the “Account History” tab and select “All history” in the drop down menu.
MT4 for Linux
The MT4 trading platform can be installed and run on computers with Linux using Wine. Wine is free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems. Among all the Wine ve...
Mobile trading
InstaForex supports trading via mobile devices. You will find mobile platform applications for iOS and Android on our website: https://www.instaforex.com/trading_platform...
Account type change. Eurica/Standart
You can switch the type of your account from Standard/Eurica to Eurica/Standard in your Client Cabinet. To do this, you need to enter the login and password to your trading account opened with the InstaForex company. In the menu of the Cabi...
Arabic
When the client selects Arabic language in the platform, it can show strange symbols instead of Arabic words. In this case you have to open your Control panel through Start menu and choose the option "Clock, language and region", then "Regi...
Two-factor authentication
Two-factor authentication is a method of identifying a user by requesting two different types of authentication data. This method ensures two-tier and, therefore, more effective protection of the account from unauthorized access.After enabl...
No email confirming account opening
The problem can be caused by one of the following reasons:1. You have entered the wrong mailbox during registration.2. You have installed SPAM filters on your mailbox, mistakenly blocking our mail.3. Your mail does not work (letters from ot...
Closing order offline
To close a deal, you can contact the support service via messengers or via a live chat. You will be required to provide your account number, a code word, and an order ticket. With this information, the customer support manager will be able...
List of technical errors when working with platform
While working with the trading platform traders may face some technical errors (messages). They could appear at the moment of information exchange between the platform and the server. Below, there is a list of the most common errors.1. ...
Basic questions about trading conditions
Can I trade CFDs on American shares in a demo account? A demo account does not provide CFDs trading. In order to trade CFDs, you should open a live account According to the website, a 6% annual interest rate is accrued on th...
Proxy settings
Internet connection through a proxy server may be the reason why your device fails to connect to the MT4 platform. If the system requires you to enter details of the proxy server settings (a popup window will appear) when installing or down...
Minimum deposit
The minimum deposit amount is $1....
Minimum withdrawal
The minimum withdrawal amount for e-wallets and bank credit cards is $ 1, including the commission, via wire transfer is $ 300, the minimum withdrawal to the Bitcoin wallet is 0.000118 BTC, to a LiteCoin wallet is equivalent of $3. The exch...
Problems with depositing/withdrawing funds
In case a partial sum was transferred or other problems concerning deposit and withdrawal arise, please send a request to support@mail.instaforex.com.In the request, you need to specify your account number along with a code word and provide...
Commissions
No commissions are charged for withdrawal and replenishment, however, it must be borne in mind that the commission of the payment system itself (when transferring via EPS) or the bank's commission (when crediting and withdrawing by bank cur...
Canceling of withdrawal
If you have requested money withdrawal but the request is still being processed, you can cancel this withdrawal by clicking on the link: https://secure.instaforex.com/en/cancel-withdrawal.aspxYou can also contact the Finance Department:E-Ma...
Delay in deposit/withdrawal of funds
Late withdrawal or replenishment of funds can have many different reasons. But very often this happens not through the fault of the company, but due to some external factors.Some of the most common reasons for delays are:- finding the site...
Taxation
InstaForex Company does not come as a tax agent and does not provide data on clients' earnings to the tax authorities. In practice, trade taxation in the Forex market mostly depends on what method is used for withdrawal from a trading accou...
Time of depositing/withdrawing funds
Deposit transactions via Neteller processed instantly, via Yandex.Money within 3 hours. Money transfers from Visa/MasterCard cards are processed over the time interval from 0 up to 24 hours depending on the method of payment. Cash deposits...
Bank card verification
If you top up your trading account with a credit card, you must verify it by uploading copies of the front and back sides of the credit card in the Verification > > Verify card section of the client area.The requirements for a bank card ver...
Forex calculator
Notification:The value of a pip is calculated on the basis of the current rate of a given currency pair.Please note that 1 lot of InstaForex is equal to 10,000 units of the base currency.You can find below a formula to calculate the value o...
Methods to withdraw and deposit finds
InstaForex offers its clients a wide range of ways to fund their account. The current list of systems for replenishment / withdrawal is reflected in the Financial transactions section . The procedure for depositing funds is as simple as pos...
Methods to withdraw and deposit finds
InstaForex offers a wide range of payment methods. The process of funding a trading account is quite easy and will not take much time: 24 hours for a bank card transfer, 2 minutes for a transfer via payment systems, 1-3 days for a ban...
Changing Payment Requisites
To change payment requisites in your Personal Account, please follow these steps: Go to your Personal Account at linkLog in using your trading account number and Trader password.In the left menu, select "Financial Operations".In the "C...
Exchange rate conversion
How does InstaForex exchange rate converter for deposits and withdrawals differ from other forex brokers?If you replenish your account in a currency that differs from your account one, the company uses the current market rate. The informati...
Company's license
InstaForex is a group of companies that are registered in different countries and operate under the InstaForex brand. The group includes various legal entities and authorized agents that provide services to clients in accordance with the lo...
Agreement with the company
How can I conclude a business contract with InstaForex?In accordance with the legislation of many countries, the conclusion of a contract in writing is not mandatory. Registering a trading account, you accept the Public Offer Agreement whic...
Terminal time
The winter terminal time is set to UTC+2. In the summer period, clocks in the terminal are turned forward one hour to UTC+3. The terminal time is shifted twice a year due to the Europe switching to day-light saving time and vice versa, on t...
InstaForex contractors
InstaForex cooperates with many Western contractors, in particular, regulated by NFA and FSA brokers. The policy is not to give such information publicly, as it would be an advertising support for our contractors; many of them are company’s...
InstaForex ECN trading
InstaForex is an ECN broker providing qualitative trading services on the Forex market. Cooperation with major market makers and brokers complete with large customer base provide InstaForex with high liquidity and opportunity to make fast o...
Spread size
InstaForex uses fixed spreads on all trading instruments except of Major currency pairs, during the period of low liquidity (from 23:30 to 03:00 terminal time), the spread on some Forex Majors can be increased up to 10 pips;EUR/CZK, and EUR...
Account security
Such positive feature as bank-level security of a trading account was developedEvery client can protect his trading account from hack attacks by means of SMS-password service activation every time making a withdrawal. Thus, activating the S...
Providing analytics
Forex news is available on our website. Moreover, there is section containing Forex analytical reviews, you can find it on. Economic Calendar helps you to be aware of the main economic events of the world. Besides, you are able to subscribe...
Types of cent accounts
InstaForex offers clients an opportunity to trade on the Forex market using three types of accounts at once: Micro Forex, Mini Forex, Standard Forex. In order to make such a technology possible a nonstandard 10,000 lot was established, whic...
Complaints about trading platform
In accordance with paragraph 5 of the InstaForex Companies Group public offer agreement, when contentious cases occur, the Client is entitled to file a claim with the Company. Claims are accepted within two working days from the date the pr...
Cent accounts
International online broker InstaForex offers its clients the opportunity to trade on the Forex market using accounts, the currency of which is expressed in the US Cents.Cent.Standard and Cent.Eurica account types are meant for beginning tr...
Trading servers
At the moment trading system of InstaForex includes 11 trading serves, 9 are for live accounts and 2 for demo accounts. Servers in the USA:InstaForex-USA.com (choose in the list of servers, or type in InstaTrader settings - InstaForex-USA.c...
Trading server system
At present InstaForex is one of the leading brokers in the Forex market. The number of the Company’s clients exceeds 2,000,000 people around the world and the trading operations’ volume of InstaForex is enhancing every day. In this regard,...
InstaForex lot size
InstaForex provides an opportunity to trade on Forex using three types of accounts in one: Micro Forex, Mini Forex, and Standard Forex. In order to make it possible, the company came up with a non-standard 10000 lot, which at the trade of 0...
Pip value for currencies
The pip value can be estimated with the help of three methods. It will depend on the trading volume; the choice of calculation method will be reliant on the currency pair:1. If USD is the second currency in a currency pair (for example, EUR...
Pip value for shares
The pip value for shares is calculated by a trade volume.Therefore, the pip value in the trade of 1 lot will be equal to $1; in the trade of 10 lot 1 pip will be equal to $10, etc.It can be also calculated by using the following formula:v....
Pip value for gold
The pip value for GOLD is calculated by the trading volume.Therefore, the pip value will be equal to $1 in the trade of 1 lot; while in the trade of 10 lots 1 pip will be equal to $10, etc.* The tick size for #GOLD is 10 pips....
Currency pairs
To calculate the margin, it is necessary to know the following characteristics:* account balance and currency (1,000 USD)* leverage (1:100)* currency pair (EUR/USD)* trade size (1 lot 10,000 EUR)To assess the volume of the trade, it is nece...
Stocks
To calculate the margin for shares, you need to know the transaction size and the share price.For example, the share price totals $47 with the transaction size of 5 lots.When calculating, you should take into account that 1 lot = 100 shares...
Locked positions
The margin for locked positions is calculated as follows.We have three positions with two of them are Sell and one is Buy (all these three Buy and Sell positions are locked).To calculate the margin, you need to know the currency pair, accou...
Trade volume for currencies
To calculate the transaction size, we need to take into account the following details:- account balance 1,000 RUB;- EUR/USD currency pair;- leverage 1/100.Let us convert RUB in USD.To do this, we need to divide the account balance = 1,000 R...
Trade volume for gold
To calculate the transaction size for gold, we need to take into account the following details:To calculate the volume of the trade we will take into account the following conditions:- free margin (1,000 RUR)- leverage (1:100)Convert RUR to...
InstaForex affiliate programs
InstaForex affiliate program is a riskless method of making a profit with InstaForex. Forex brokers earn on spreads their clients pay to open trades. You can earn the part of the broker's profit if you become an affiliate and start attracti...
Registration in affiliate program
You can register for the affiliate program in the "For affiliates" - "Types of affiliate programs" section on the main website. You should choose the type of affiliate program and fill out the registration form on the websiteAfter filling o...
Requirements for the Real Scalping contestants
1. Clients over 18 years old have a right to participate in the contest.2. The participants open a separate DEMO account to take part in each monthly contest.3. TThe participants should provide authentic data upon registration, including th...
Receiving the prize won in the Real Scalping contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Withdrawal of the prize money received in the Real Scalping contest
Prizes, unlike profits, cannot be withdrawn. The winner acknowledges that the awarded prize will be canceled in case of any withdrawal of funds
Registration period for the Real Scalping contest
Registration for the next monthly contest is from 00:00 (terminal time) of the first day of the current competition until 23:00 (terminal time) of the first day of the next competition.
Determination of the Real Scalping winners
The holders of the largest deposits will be declared winners. The participants should meet the following requirement: at least 5% of the total profit must come from trading GBP/USD and GBP/JPY.
Real Scalping prize fund
Each monthly competition has a 6,000 USD prize fund distributed among the winners in the following way:- 1 prize – 2,000 USD- 2 prize – 1,500 USD- 3 prize – 1,000 USD- 4 prize – 500 USD- 5 prize – 400 USD- 6 prize – 300 USD- 7 prize – 200 U...
Real Scalping contest period
Real Scalping is a monthly contest held from 00:00 (terminal time) on the first Monday of a month to 23:59:59 (terminal time) on the last Friday of a month.
The main trading conditions of the Real Scalping contest
1. A participant receives a competitive DEMO account after registration in the contest.2. The minimum deposit is 20,000.00 USD for all participants and cannot be changed.3. Leverage is 1:500.4. All orders open at non-market prices are subje...
Duration of the Miss Insta Asia contest
The international online contest Miss Insta Asia (hereinafter - Contest) begins on October 1, 2019 and ends on October 1, 2020.
Final clause
Organizer makes arrangements of data protection connected with the Campaign holding from unauthorized access and is not obliged to provide information to the third party.The fact of participation in the Campaign in case of victory indicates...
Duration of 30% Bonus campaign
The promotion of receiving a bonus of 30% of each deposit made to the trading account started on 03.01.2010. The end of the promotion has not yet been established....
Rules on withdrawing 30% Bonus
The 30% Bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades must equal X*3 InstaForex lots, where 'X is the sum of received bonuses (the total amount of all bonuses including cancelled or partl...
Cancellation of 30% Bonus in part after withdrawal
1. If after the 30% bonus was credited, a customer failed to take profit in trading but withdrew the money, a part of the bonus proportionate to the withdrawal amount would be cancelled.Example 1. A customer deposited $1,000 and received $3...
Cancellation of Welcome Bonus
The company has the right to cancel the 30% Bonus at any time at its own discretion without explaining the reason.This point is aimed at preventing the dishonest use of the bonus system, but its applying does not mean that all accounts, on...
Bonus reduction after withdrawal of funds
In case the bonus amount exceeds $2,000 and over 10% of trades are of less than 0.01 market lot (0.1 InstaForex lot, i.e. 1 pip approximately equals $0.10), the bonus can be reduced to $1,000. In case the bonus amount exceeds $10,000 and ov...
Withdrawal of profits gained from Welcome Bonus
The profit received using bonus funds from the moment of registration of a trading account, or from the moment the bonus funds are credited to the account, can be calculated proportionally between real funds and bonus funds on the account....
Paragraph 8 of Agreement on 30% Bonus
The Company reserves the right to cancel bonus without prior warning, so we strongly recommend not to use bonus funds in calculation of profit in your trading strategy. The Company is not responsible for any consequences of bonus’s cancella...
How to receive 30% Bonus
To get the 30% Welcome Bonus, you should fund your trading account and, after your deposit is credited, send a request here. Please note the bonus can be credited to your trading account not later than a week after you have funded your acco...
How to obtain fixed and/or floating bonus
How many 30% Welcome Bonuses can be claimed
The Client has a right to get the 30% bonus each time he/she deposits funds to his/her trading account. The amount on which a bonus can be accrued is equal to difference between deposits and withdrawals.
Participation in 30% Bonus campaign
After deposit, client can claim for the 30% welcome bonus from this page - https://secure.instaforex.com/en/agreement/bonus30
Great Race contest period
The contest consists of four steps and the final.Contest period:- 16.03.20 – 17.04.20;- 18.05.20 – 19.06.20;- 20.07.20 – 21.08.20;- 21.09.20 – 23.10.20.Registration time for each of the four steps:- 27.01.20 – 15.03.20;- 16.03.20 – 17.05.20...
Great Race prize fund
The prize fund in Great Race InstaForex 2020 is 55,000 USD.The prize funds for the four steps of the contest are distributed among the winners in the following way- 1 prize – 3,000 USD- 2 prize – 2,000 USD- 3 prize – 1,500 USD- 4 prize – 80...
Requirements for the Great Race contestants
1. Owners of InstaForex accounts can take part in all steps of the contest.2. Each participant should be registered on the InstaForex website.3. The participants should provide authentic data upon registration, including the full name as it...
Special trading conditions for the Great Race contest
Trading conditions applied to accounts participating in Great Race 2020 are the following:1. A participant receives a DEMO account after registration in the contest.2. The minimum deposit is 100,000 USD for all participants and cannot be ch...
Publication of the Great Race results
The results are published within a month after the contest final and after the company conducts all necessary verification procedures.
Determining the winners of the Great Race contest
1. All trades of the contestants are automatically closed at current prices at the end of each step of the contest.2. The owners of the largest deposits are declared the winners.3. If the results of the contest show that two contestants hav...
Receiving the prize won in the Great Race contes
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Withdrawal of the prize money received in the Great Race contest
Prizes, unlike profits, cannot be withdrawn. The winner acknowledges that the awarded prize will be canceled in case of any withdrawal of funds.
Lucky Trader contest period
The Lucky Trader contest is held every two weeks from 00:00 terminal time on Monday till 23:59:59 terminal time on Friday.
Lucky Trader prize fund
The size of the prize fund of each contest is 3,000 USD distributed among the winners in the following way:1 prize – 1000 USD2 prize – 750 USD3 prize – 500 USD4 prize – 250 USD5 prize – 200 USD6 prize – 150 USD7 prize – 100 USD8 prize – 50...
Registration period for the Lucky Trader contest
You can register for the next two-week contest during the course of the current contest.
Requirements for the Lucky Trader contestants
1. Clients over 18 years old have a right to participate in the contest2. Each contestant should be registered on the InstaForex website.3. The contestant opens a separate DEMO account to participate in each two-week contest.4. The contesta...
Special trading conditions of the Lucky Trader contest
1. A contestant receives a DEMO account after registration in the contest.2. The minimum deposit is 30,000.00 USD or all participants and cannot be changed.3. Leverage is 1:500.4. All orders opened at non-market prices are subject to cancel...
Publication of the Lucky Trader results
1. The amount of funds on the participants’ accounts is available for public access on the Company’s website during the entire contest.2. The Company reserves the right to publish the history of the participants’ accounts after the end of t...
Determination of the Lucky Trader winners
To determine the winners of the Lucky Trader contests, the Company uses a rating, which is calculated by summing up profits for all positive trades and subtracting losses for all negative trades. However, there is only one limitation: a con...
Receiving the prize won in the Lucky Trader contest
The winners should open and verify accounts within 30 consecutive days after the contest results are announced. The prize funds will be credited to a verified live trading account of the client.The Company will send a notification to the pa...
Rating calculation for the Lucky Trader contest
Each InstaForex client taking part in Lucky Trader can estimate his/her rating during the contest period. For that, go to Calculate the rating section on the website to see your current rating....
Disqualification from the Lucky Trader contest
The rating is updated every 5 minutes. The balance is updated every minute. This is related to the fact that the information in the account does not have time to synchronize with the database in time. Therefore, if a participant closes a de...
Disqualification
To find out the reason for your disqualification, you should send an email request to tournament@instaforex.com specifying the number of your competitive account and the contest period you took part in....
Who can participate in contests?
Any client can take part in all contests held by the company.
Currency of the contest account
Yes, the client can open an account in any currency offered by the company.
Server IP address for contest accounts
The following server can be used for the contests:InstaForex-1Contest.com, IP: 148.251.136.79:443 or data centers:data5.InstaForex-1Contest.comdata3.InstaForex-1Contest.com
Contests and trading accounts
You do not need to open a live account to participate in a contest.
Incorrect account registration
InstaForex does not delete trading accounts therefore we recommend that you use only one of them and you will not be disqualified.
Required documents
According to the rules, the results of the contest are published within 14 days after the contest and after the company conducts all necessary verification procedures. The list of winners will be published in the Contest winners section on...
Receiving the prize
The prize funds will be credited within 24 hours after the Company has received your data.
Trading with the contest account
Unfortunately, you cannot participate in the current contest. You will be able to trade when the next step of the contest starts.
Leverage for contest accounts
The Company offers 1:500 leverage only.
Closing trades on the contest account
All trades will be closed at market price during the weekend.
Contest account
You should open a new account for every new contest because the current account is available only during the next stage of the contest.
FX-1 Rally contest period
FX-1 Rally is a one-day contest held on a weekly basis from 00:00 till 23:59 (GMT+2) on Friday.
FX-1 Rally prize fund
The size of the prize fund of the weekly contest is 1,500 USD distributed among the winners in the following way:- 1 prize – 500 USD- 2 prize – 400 USD- 3 prize – 300 USD- 4 prize – 200 USD- 5 prize – 100 USDThe prize funds, unlike profits,...
Registration period for the FX-1 Rally contest
Registration for the next weekly contest takes place during the course of the preceding week and ends 1 (one) hour before the contest starts.
Requirements for the FX-1 Rally contestants
1. Owners of InstaForex trading accounts can take part in the weekly contest.2. Clients over 18 years old have a right to participate in the contest3. Each contestant should be registered on the InstaForex website.4. The contestant opens a...
Special trading conditions of the FX-1 Rally contest
1. A contestant receives a DEMO account after registration in the contest.2. The minimum deposit is 40,000 USD or all participants and cannot be changed.3. Leverage is 1:500.4. All orders opened at non-market prices are subject to cancellat...
Publication of the FX-1 Rally results
1. The amount of funds in the participants’ accounts is available for public access on the Company’s website during the entire contest.2. The Company reserves the right to publish the history of the participants’ accounts after the end of t...
Determination of the FX-1 Rally winners
1. All trades of the contestants are automatically closed at current prices within the first 10 minutes after the contest is over. The participants acknowledge that the closing prices may vary due to a several minutes difference in closing...
Receiving the prize won in the FX-1 Rally contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2.The prize funds will be credited to a verified live trading account of the client.3. Prizes, unlike profits, cannot be withd...
Benefits of third verification level
The third verification level is required for the clients who need to withdraw profits received with the use of some no deposit bonus types. If you are required to pass the third level of verification, you will see a message about it on the...
ForexCopy system
The ForexCopy system is a system which enables online copying of trades from a trader's account and their opening on the followers' accounts.
Execution speed in ForexCopy
The system may have up to 15 second time lag in copying. Nevertheless, the copied trades will be identical to the original ones opened on a trader's account.
Minimal deposit for MT5 accounts
The minimum deposit is $1. ...
Bonus for registering with MT5
Can I receive a bonus on an MT5 account? Yes, the bonus program is available for MT5 accounts as well.
Leverage for MT5 accounts
You can choose leverage from 1:1 to 1:1000 for MT5 accounts.
Client Area for MT5 accounts
The client cabinet for MT5 accounts is available. You can use all the features of the client cabinet.
Transferring funds between MT4 and MT5 accounts
The transfer between accounts for MT5 accounts is available on the Money withdrawal section of the main website via "Transfer between accounts" method....
Eurica accounts for MT5
No, Eurica account type is not available at the moment. This type of an account will be offered to MT5 account holders in the near future.
Currencies of MT5 accounts
At the moment, you can open MT5 account deposited only with US dollars.
PAMM for MT5 accounts
No, the PAMM system is unavailable for MT5 accounts.
Affiliate commission on MT5 accounts
We are pleased to announce that the affiliate program is now available for MT5 accounts.
Segregated accounts for MT5
No, this service is not available for MT5 accounts.
InstaRebate for MT5 accounts
No, MT5 accounts can not be registered with the InstaRebate system.
Contests for MT5 account holders
No, the contests are not available for MT5 accounts.
Registration for E-class InstaForex
In order to take part in a webinar one should register on the «Webinar registration» page (http://instaforex.com/forex_webinars/registration.php) or choose a webinar in the schedule and click «Participate». All fields of the registration fo...
End of recording
Registration for the webinar finishes as soon as the maximum number of participants signed up for it. If there are free places registration finishes one hour before the webinar starts.
Classes schedule
The list of webinars and dates are available on the «Schedule» page. After clicking on the name of a webinar you will be forwarded to the page containing detailed description of the topics covered....
System requirements
Your computer should run Windows OS (XP, VISTA, 7). Stable broadcasting requires at least 1Gb RAM. Moreover, you will need headphones or speakers. Make sure they are connected to the computer and work properly.
Internet speed
The higher, the better. However, the minimum requirement is 256 Kbit/sec.
Software
You should have an Internet browser installed: Internet Explorer, Mozilla FireFox, Opera or Google Chrome. You should also have Adobe Flash Player 10 or later version installed on your computer. Click on a webinar's name. If you have old ve...
System testing
You can check the system on the following page. If this link does not work on your computer it means that you do not have Adobe Flash Player or have old version of it....
Additional equipment
You should have a headset or speakers. Make sure they are connected to the computer and work properly.
Account verification to receive StartUp Bonus
No, you do not have to provide documents (verify an account) to get the StartUp Bonus.
How to gain profits with InstaForex StartUp Bonus
You can open and close trades on Forex on your own or subscribe to copying deals of successful traders through the InstaForex ForexCopy system.Trade via browserTrade via mobile app:Android MetaTrader 4iOS MetaTrader 4Trade via PCCopy trades...
Swap-free trading on account with StartUp Bonus
Yes. You can turn on the Swap Free service in Client Cabinet in the Personal information section. With this service, swaps for rollovers are not charged.
Investing bonus funds
No, you cannot. But you can use the bonus funds in the ForexCopy system and copy deals of other successful traders.
Currency of StartUp Bonus account
Only USD accounts can participate in the bonus campaign.
What accounts are allowed to participate in StartUp Bonus program
A Standard account is opened by default, but you can change an account type in Client Cabinet anytime.
How to manage profits earned from StartUp Bonus
First of all you should get profit at least 10% from StartUp bonus amount and make a deposit the same 10% from StartUp bonus amount using your own funds to convert that profit to StartUp bonus 100%.You should do this within 7 days since the...
StartUp Bonus and InstaRebate program
Unfortunately, the clients who received the StartUp Bonus on their accounts cannot take part in the rebate programs.
Withdrawal of StartUp Bonus
This bonus is given only to new clients providing them with an opportunity to make profits on Forex without their own investments.
Withdrawal of funds from bonus account
Yes, you can withdraw the funds that you deposited anytime without restrictions.
What accounts are not allowed to participate in StartUp Bonus program
The StartUp bonus can be received by new customers only, who had never opened accounts in our company or in case of lack of balance records during last 6 months. For additional consultation please contact client support department e-mail: s...
Bonus size
Unfortunately, an amount of crediting bonus is determined by the system individually.
Get Bonus button does not work
Please make sure the link you followed to go to the campaign web page is correct. We also recommend you to clear cookies and the browser cache or open another browser if the problem is not solved after following the stated link....
Refer Friend Bonus (startup bonus)
Yes, you can. Kindly check the letter with the bonus account details, there is an affiliate link for inviting new clients. If your friend (attracted person) will follow your affiliate link and open the account with the StartUp bonus, you (a...
How to receive 55% Bonus
Every Client of the company has the right to receive the bonus in the amount of 55% of his deposit to the trading account. The 55% bonus can be credited within the campaign’s effective period but not later than one week after the deposit is...
How often 55% Bonus can be received
The Client has the right to receive the 55% bonus for every deposit. The bonus is calculated for the difference between deposits and withdrawals.
Rules of 55% Bonus withdrawal
The 55% bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades shall be equal to X*6 InstaForex lots, where X – the total volume of received bonuses (the total volume of all bonuses including canc...
Cancellation of 55% Bonus in part
In case of any withdrawal, which causes the total amount of all bonus funds (including cancelled bonuses) to exceed 55% of the free margin in the trading account, is followed by cancellation of the bonus part equaling the difference between...
Cancellation of 55% Bonus
The company reserves the right to cancel the 55% bonus without prior warning, so we strongly recommend refraining from use of bonus funds in developing your trading strategy. The company is not responsible for any consequences of bonus canc...
Reduction of 55% Bonus
In case the bonus amount exceeds $2,000 and over 10% of trades are of less than 0.01 market lot (0.1 InstaForex lot, i.e. 1 pip is approximately equal to $0.10), the bonus can be reduced to $1,000. In case the bonus amount is over $10,000 a...
Restrictions on withdrawing profits when trading 55% Bonus
The Company reserves a right at its discretion to calculate and distribute profit received with the use of bonus funds from the moment of registration of trading accounts, or from the moment of crediting of bonus funds to the account, in pr...
How to receive 55% Bonus
To get the Welcome Bonus 55%, please open the trading account of Standard type in USD, US Cent, EUR or EUR Cent currency, deposit it and fill the 55% bonus form at "For traders" - "Trading conditions" - "InstaForex bonuses" - 55% Bonus sect...
Paragraph 7 of Agreement on 55% Bonus
According to the Paragraph 7 of Agreement on 55% Bonus "The Company reserves the right to cancel the 55% Bonus without prior notice. For that reason, we strongly recommend that you refrain from factoring in bonus funds when calculating prof...
Duration of 55% Bonus campaign
Participants in 100% Bonus campaign
Every InstaForex client is entitled to receive bonus in an amount equaling 100% of the deposited amount. This is a one-time bonus that cannot be credited to a trading account that had already received bonuses of other types. The 100% Welcom...
How often Welcome 100% Bonus is credited
The bonus is credited one time only on one trading account and cannot be credited to a trading account that had already received bonuses of other types.
Terms of 100% Bonus campaign
The campaign applies to Standard USD, US Cent or Standard EUR, EUR Cent accounts opened from May 15, 2014, and excludes MT5 accounts and has no expiry date.
Withdrawal of 100% Bonus
100% Bonus is not allowed for withdrawal, however, there is no limit on withdrawing the profit gained from the bonus.
100% Bonus could be cancelled after withdrawal
100% Bonus is cancelled at any withdrawal from trading account. Also, the bonus is cancelled automatically in case equity totals less than 120% of the bonus amount.
Withdrawal of profit equal to 100% Bonus amount
There is no limit on withdrawing the profit gained from the bonus, but the bonus is cancelled at any withdrawal from the trading account.
How to receive 100% Bonus
To get the 100% Welcome Bonus, please open a trading account of Standard type in USD, US Cent, EUR or EUR Cent currency, pass the account verification, deposit it and fill the 100% bonus form at "For traders" - "Trading conditions" - "Insta...
Cancellation of 100% Bonus
No description has been found. Can be add this information: The bonus is cancelled automatically in case equity totals less than 120% of the bonus amount.
Determining a winner
1. The winners of the Contest are determined by a transparent internet voting carried out among the visitors of the contest`s website.2. The voting starts when a profile appears on the website of the Contest and continues till the end of th...
Awarding in the Miss Insta Asia contest
1. The results of the Contest are published within 14 days after the internet voting is finished.2. The Award Ceremony will take place at ShowFx World exhibition (the Company reserves the right to specify the place and date of exposition).3...
Nationality of the beauty contest participants
If you consider yourself an integral part of Asia in spirit and faith, but do not have Asian roots, you also have the opportunity to participate in the contest. Add a story about yourself with one or two sentences about why you want to part...
Voting in the Miss Insta Asia contest
1. The voting starts when a profile appears on the website of the Contest and continues till the end of the Contest. The website users, having a live trading account with InstaForex attached to the user's profile, have a right to vote for a...
Running a contest
The contest is held remotely via the Internet.
Registration for the Miss Insta Asia contest
1. The application for participation is submitted on the official web page of the contest.2. Register from October 1st 2023 to September 1st 2024 year. Users can register within the contest period.3. The contest administration reserves the...
Requirements for the contests’ participants
1. A profile should contain the full name of the participant.2. The requirements for the photos:- There must be no less than three photos in a profile- Accepted file types are .jpg, .jpeg, .gif, and .png.- Minimum width/height of photos is...
Prize pool
The prize fund of the contest is 45,000 USD distributed among the winners the following way:- 1st place - 20,000 USD- 2nd place - 10,000 USD- 3rd place - 5,000 USDForex Lady - 5,000 USD.Insta Choice - 5,000 USD.This amount is distributed am...
Who can get the Coupon Bonus?
Every coupon holder has a right to obtain bonus in the amount stipulated in the coupon terms.
How many Coupon Bonuses can I receive?
Every client can receive coupon bonus one time and on one trading account only. Also, a client should have high level of verification in order to obtain this bonus.
How do I receive the Coupon Bonus?
The coupons are provided company's partners for their clients. It means if a partner didn`t provide you a coupon, you can't receive this type of bonus.You can use this page for receiving more information about the coupon bonus....
Withdrawal of the Coupon Bonus
The Coupon Bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades must be equal to X*5 InstaForex lots, where X=the total volume of received bonuses. If there are Coupon bonus and either 30% or 55...
The Coupon Bonus canceled after withdrawal of funds
The Client agrees that in case of any funds withdrawal from his trading account, the bonus will be cancelled in full.
Why was the Coupon Bonus canceled?
The Company reserves the right to cancel bonus without notice, for that reason, it is strongly recommended not to include bonus in calculations of trading strategy profitability. The Company is not liable for any consequences of bonus cance...
Profit from trading with the Coupon Bonus
The profits derived from the Coupon bonus can be withdrawn with the condition, that the bonus is cancelled in full amount after any withdrawal from trading account.
Activation of the Coupon Bonus
In order to activate the coupon bonus you should accept terms of bonuses agreement on the following page, specify your account number and password for authorization and set a coupon, which you want to activate....
Cashback Service
The InstaForex cashback service is an opportunity to get back a portion of the commission from closed deals. Thanks to this program, you can refund to your trading account 5% and more from spreads, swaps, and commissions incurred during tra...
Rebate Service
The InstaForex Rebate Service is a unique program that refunds a portion of the spread* for every transaction made, regardless of its outcome. With this service, you can receive 1.5 points from each transaction, trading in your usual mode....
How to change account type?
You can change the account type in the Client Area in the Account Settings> Personal Information section.
How to change the leverage?
You can change the leverage in the Client Area in the Account Settings > Personal Information section.
How to change trader password?
You can change the trader password in the Client Area in the Account Settings > Personal Information section.
How to change investor password?
You can change the password in the Client Area in the Account Settings > Personal Information section.
How to reset a PIN number?
To recover your PIN, you need to go to Account Settings > Personal Information.To recover your PIN, you should:- upload a scan/photo of your identity document;- indicate the code word;- determine the most convenient time for you to talk.* O...
How to recover the code word?
To recover the code word, you need to send a request to the customer support department at support@mail.instaforex.com. Your email should contain: - account number;- new code word;- attached scan/photo of your identity document;- the most c...
How to reset a password?
To recover the trader password, you need to send a request to the customer support department at support@mail.instaforex.com. Your email should contain:- account number;- new code word;- attached scan/photo of your identity document;-the mo...
How to activate SwapFree?
You can activate the SwapFree service in the Client Area under Account Settings > Personal Information.Please note that the trades must be closed to activate the SwapFree service....
How to link account to another one?
You can link an account to an existing account in the Client Area under the Attached Accounts section.Please note that all personal account data (except for the email address and a phone number) must fully match in all the accounts. This in...
How to open a demo account?
In order to open a demo account, you should:- follow the "For beginners" - Open Demo account section;- fill the form at the page by entering:* account owner's full name;* e-mail;* phone number;* country;* account currency;* amount of the ac...
How to open a live account?
In order to open MT4 trading account, you should:- follow the "For traders" - Account opening section;- read the Public offer agreement and accept it by clicking on the "Accept terms of agreement and confirm that I an 18" button;- fill...
Duration of the campaign
Chancy Deposit is a monthly campaign held from the first to the last day of the month.
How can I join the campaign?
Legally capable customers over 18 owning live trading accounts with InstaForex Company may take part in the Campaign.In order to participate in the campaign, it is necessary to replenish an InstaForex live trading account with at least 3,00...
Choosing a winner
Every month during the campaign period a winner is determined on a random basis.If the winner is brought in by means of an affiliate program, his/her agent receives an additional prize.
Results of the campaign
The results of the campaign are published within 14 days after the campaign is over and all necessary checks are carried out.
How can I get the Chancy Deposit?
In order to receive the prize, the winners should open and verify a trading account within 30 calendar days after the results are announced. The campaign administration will send you a notification by email and ask to provide the necessary...
InstaForex Sniper contest period
The InstaForex Sniper contest is held on a weekly basis from 00:00 on Monday till 23:59 on Friday.
InstaForex Sniper prize fund
The size of the prize fund of each weekly contest is 1,500 USD distributed among the winners in the following way:- 1 prize – 500 USD- 2 prize – 400 USD- 3 prize – 300 USD- 4 prize – 200 USD- 5 prize – 100 USD...
Registration period for the InstaForex Sniper contest
Registration for the next weekly contest takes place during the course of the preceding week and ends 1 (one) hour before the contest starts.
Requirements for the InstaForex Sniper contestants
1. Clients over 18 years old have a right to participate in the contest2. The contestant opens a separate DEMO account to participate in each weekly contest.3. The contestants should provide authentic data upon registration, including the f...
Publication of the InstaForex Sniper results
1. The amount of funds in the participants’ accounts is available for public access on the Company’s website during the entire contest.2. The Company reserves the right to publish the history of the participants’ accounts after the end of t...
Receiving the prize won in the InstaForex Sniper contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
The main trading conditions of the InstaForex Sniper contest
1. A participant receives a DEMO account after registration in the contest.2. The minimum deposit is 10,000 USD for all participants and cannot be changed.3. Leverage is 1:500.4. Orders opened at non-market prices are subject to cancellatio...
Withdrawal of the prize money received in the InstaForex Sniper contest
Prizes cannot be withdrawn. However, any profit received over the prize amount may be withdrawn.The winner acknowledges that the awarded prize will be canceled in case of any withdrawal of funds.
Special trading conditions of the InstaForex Sniper contest
1. A participant receives a DEMO account after registration in the contest.2. The minimum deposit is 10,000 USD for all participants and cannot be changed.3. Leverage is 1:500.4. Orders opened at non-market prices are subject to cancellatio...
Determination of the InstaForex Sniper winners
1. All trades of the contestants are automatically closed at current prices at the end of the contest.2. The owners of the largest deposits are declared the winners.3. If the results of the contest show that two contestants have deposits of...
Determining winners
1. The Winner's account will be determined by the following scheme: the last 5 digits of the account are used to determine the winner (no matter whether it is a 5-digits, 6-digits or 7-digits account). If these 5 digits coincide with device...
Publication of results
1. Countries and regions statistics may be published.2. The results are published within 45 days after the Campaign and all necessary checkings are completed.3. The results and the awards ceremony report will be published on www.instaforex....
Participation in campaign
In order to participate in the campaign, it is necessary to fund an InstaForex live trading account with at least 500 USD and pass registration here.After successful registration, you automatically become a candidate for the main prize over...
Main prizes
1. The winner can obtain one of the campaign main prizes only in one of the Company's representative offices in the Russian Federation (Kaliningrad, Moscow, and St. Petersburg). The prize can be delivered to any part of the world based on t...
When is the Club Bonus activated?
The deposit amount will be taken into the bonus calculation starting from the moment you have paid for the card.
Who can get the Club Bonus?
Every owner of InstaForex Club Card has a right to receive the Club Bonus on his/ her trading account.
How many Club Bonuses can I receive?
The Club Bonus can be credited after every replenishment of the trading account.
How is the Club Bonus credited?
The amount of the credited Bonus depends on the trading account surplus. * Thus, the credited Bonus will be equal to:Surplus is < 500$ - 1% of surplusSurplus is 500-1000 – 2%Surplus is 1000-1500 – 3%Surplus is 1500-2500 – 4%Surplus is 2500-...
Withdrawal of the Club Bonus
The Club Bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades must be equal to X*3 InstaForex lots, where X=the total volume of received bonuses. For the accounts opened in the RUR currency, the...
The Club Bonus canceled after withdrawal of funds
Every time you withdraw funds from your account right after the Club Bonus has been credited, a part of the bonus proportionate to the withdrawal amount is cancelled. In compliance with the terms and conditions set forth in InstaForex Club...
Why was the Club Bonus canceled?
The Company reserves a right to cancel the Club Bonus at any time at Company’s own discretion without explaining the reason.This restriction is directed to prevent unscrupulous usage of the bonus surcharge system, but its employment does no...
Profit from trading with the Club Bonus
Any profit made over the Club bonus can be withdrawn without any restrictions.
How can I get the Club Bonus?
To get the Club bonus, you should fund your trading account and, after your deposit is credited, send a request here.
Duration and terms of the campaign
Try your luck with InstaForex! The luckiest trader will become the owner of a two-seater supercar Ferrari F8 Tributo.To join the contest, you need to deposit USD/EUR* 1,000 to your InstaForex live account and sign up here.All registered acc...
Announcing the results of the campaign
Results of the contest are unveiled within 45 days after its termination and all necessary checks.InstaForex reserves the right to publish information about results of a contest, award ceremonies, and other related events on the company’s w...
How to receive the prize
1. The winner can receive the prize at the representative office in Kaliningrad or Moscow, Russia, as well as anywhere in the world on agreement.2.The winner can receive the prize only after ID validity is checked and the Acceptance Certifi...
Choosing a winner
The winner of the Ferrari InstaForex contest will be determined according to the following scheme: the winner is selected on the basis of the last 5 digits of a trading account, no matter if it contains 5, 6, or 7 digits. If these 5 digits...
No swaps charged
There are two cases when this happens:1. You have opened a deal on the pair with zero swap. Below is a list of such pairs: http://instaforex.com/en/specifications2. SWAPs have been charged, but the amount of charged swaps is less than the m...
What is Forex?
Where can I learn about Forex trading?You can explore the Beginners section on our website, where you'll find plenty of useful information about the Forex market. Additionally, you can download a trading platform and open a demo account. Tr...
Account insurance
There is no company, which gives bank guarantees providing Forex services. InstaForex has hundreds of thousands clients all over the world and they trust the company. Some time ago we offered bank guarantee but due to the world financial cr...
Account protection
Bank-level security of a trading accountAny client can protect his/her trading account against hack attacks enabling the service of SMS code. It includes the request of one-time SMS code for every withdrawal. So a trader gets 100% protectio...
ATTENTION: SCAMMERS!
There are numerous types of online scams including phishing, website cloning, and others. They all aim to gain access to your personal data and e-wallets. Now scammers even create fake trading platforms in an attempt to deceive InstaForex u...
Stop out
Stop out is an order generated by the server to force close a position in a trading account when the Margin level reaches 10% or less. To become familiar with the Stop out conditions, please follow "For traders" - "Trading conditions" - Acc...
Futures contracts
Futures contract is an agreement or a contract to buy or sell a certain amount of a specific commodity at a predetermined price at a specified time in the future. What is the futures contract?Futures contract is the obligation to buy or sel...
Pipsing
This trading approach is used for gaining profit from intraday currency fluctuations. Some traders open more than 200 deals a day while holding a position open for just several minutes. Of course, the profit from each position is rather sma...
Hedging
Hedging is the parctice of protecting client's funds from unfavorable price fluctuations by opening a position in a contrary or opposing market. Hedging: ensures protection from possible losses by the time of forward deal settlement; provid...
Spike
Spike - see Non-market quote
Intraday trading
Intraday trading is believed to be one of the most complicated types of Forex trading and, at the same time, the most widely used by independent traders. This trading system suggests opening and closing positions on Forex within one day, i....
Medium-term trading
The medium-term trading strategy is a method based on medium-term time frames that range from several days to 1-2 months. The advantage of medium-term trading is that you can trade successfully doing other things at the same time. This stra...
Chaos Theory
The sky is the limit for traders when it comes to financial speculations. They either use casino methods or neglect risk management. Sometimes they delve into mathematics in search for patterns in the obviously chaotic behaviour of the mark...
Mirror theory
The Elliott Wave Theory was once quite popular and remains widely-used to this day. However, every popular theory undergoes various modifications and additions. A good example of this is a complex mixture of the Chaos Theory and the Wave th...
Terms of affiliate programs
Whatever type of affiliate program you choose, you will always have the following advantages:1. You make a profit on every client’s trade of 1.5 pips from the spread or 0.015% from each deal’s volume (depending on a client’s trading account...
Affiliate program reward
InstaForex is obliged to:* pay the 1.5 pip affiliate commission for forex major instruments.* pay the 1.2 pip affiliate commission for CFD instruments.* pay $20 affiliate commission for GOLD; $10 affiliate commission for SILVER.* pay 33.3%...
InstaForex referral program
Below are three methods aimed to attract new clients (referrals) so that they bring you profit by each executed deal:- Using affiliate link. Everyone who follows this link and opens a trading account then, becomes your referral.- Using affi...
Clients and commissions
Affiliate account statistics are available in the "Referrals and Commissions "section of the affiliate area:"My referrals""My commissions""SUB IB and commissions""Rebate""Graphic statistics"...
Introducing Broker program
If you are ready to work with a client throughout their entire trading activity, this program is perfect for you, as you will earn from every trade made by the client you referred! For example, the program may appeal to traders who enjoy sh...
Can you guarantee that the PAMM-trader will not lose my money?
The PAMM system by InstaForex does not guarantee profit-making by managing traders. It is designed to ensure technical coordination between traders and investors which includes entirely automatical monitoring of PAMM trader accounts, money...
Can the PAMM-trader withdraw my invested funds?
The PAMM system by InstaForex protects investors from the risk of funds withdrawal by a PAMM trader. However, a PAMM trader can withdraw only a part of his share in the PAMM account which not involved in trading.
Can a PAMM-investor be a holder of the affiliate account by means of which the PAMM-trader account was opened?
Presently, there are no any restrictions on receiving commission from PAMM accounts. Nevertheless, such accounts comply with the common rules of InstaForex affiliate program.
Can a PAMM-Trader disactivate the PAMM-service (refuse from participation in monitoring)?
Unfortunately, you cannot deactivate this option. However, if you want to register with the PAMM system as another participant (PAMM investor or PAMM trader, or vice versa), you just have to open a new trading account. InstaForex does not s...
What is rollover in InstaForex PAMM-system?
Rollover is an option that allows withdrawing profit not returning the investment. The option also comprises the system of profit distribution between a PAMM investor and a PAMM trader according to the yield interest of both parties. After...
Where can I find the PAMM Public offer agreement?
The Public Offer Agreement on PAMM accounts is available in Client Cabinet of the account at the "Company's services" - "PAMM system" - PAMM Agreement section, as well as in the "About InstaForex" - "Key documents"...
The purpose of the PAMM Affiliate Program
PAMM affiliate system by InstaForex gives every client of the company a chance to take risk-free profit by referring investors to the system. Attracting a PAMM investor to any PAMM account, you get a part of the PAMM trader's profit in case...
What statistics can be accessed PAMM partner?
Registering in the PAMM system as a PAMM partner, you get an access to the Partner Cabinet of InstaForex. It contains standard statistical data compared to usual Partner Cabinet and statistics of the referred investments. Choosing the PAMM...
Benefits of verification
Account verification is necessary to confirm the customer’s identity. Customers with verified accounts have access to a wider range of deposit methods as well as to bonuses offered by InstaForex.
Necessity of verification
According to the Public Offer Agreement accepted by the Client when registering an account with InstaForex, verification of a trading account is optional. However, the Company has the right to request the Client to confirm the validity of t...
List of documents for verification
The list of documents accepted for every verification level can be found in the For Traders section of the InstaForex website Trading account verification. One document from the list is sufficient to verify the account at any given level....
Rejection in document verification
Check your status in the Client Area in the Account Verification section and carefully read the letter with verification results that was sent to your email. To successfully complete the verification process, follow the recommendations sent...
File upload error
If an error occurred or nothing happened when you were uploading your documents, try to do the following:try to verify your account using another Internet browser;clear cookies and cash on your browser;check the total size of the files (it...
Ways of verifying client's identity
In most cases it will be enough to upload the photo of your ID and Proof of Address to verify an account. You can check the list of the documents accepted for verification for your country here.If you cannot provide the copies of the docume...
Requirements for verification documents
All the documents uploaded for account verification must meet the following requirements:1. The photo must be clear and in color.2. The image must have a two-page spread, including all edges and corners:• photos of both sides of an ID card...
Personal data security assurance
According to the Public Offer Agreement, the company guarantees that the client’s personal data and especially the client’s identity documents are considered confidential and shall not be disclosed to any third party.As an extra protection...
Verification by email
If you cannot upload your documents in the Client Area, you can email them to the Verification department at verification@mail.instaforex.com You need to provide your account number and the code word in an email. You can find the code word...
Third verification level
After you pass two levels of verification, the field for uploading documents to the third verification level will appear in the Verification section of the Client Area.The third level of verification is an optional procedure for all account...
How to verify account via InstaVerify?
You can use the InstaVerify app compatible with both Android and iOS.You can take a photo of a document or upload its photo from the memory of your mobile phone. After that, you should send it to InstaForex Verification Department.In the a...
Limited verification
Please note that if you are planning to deposit/withdraw funds using a bank card or a wire transfer, then previously accepted documents for account verification do not meet the requirements of processing systems.To repeat verification, plea...
Limitations on payment document verification
You might have uploaded a screenshot. Electronic documents are accepted only in PDF format.Make sure that you do not violate the laws of your country, providing electronic documents. You may check up the list of accepted documents, followi...
Editing personal data via support service
To edit the data, please send a request to the email support@mail.instaforex.com. In the email, you should specify the issue and your code word. You can find the code word in the email that was sent after the account registration with the s...
How to upload documents?
Please make sure that files uploaded for verification have the right format. Accepted file types are .png, .jpeg, .jpg, .gif and .pdf. The total size of the files should not exceed 25 Mb and the resolution should be more than 400 pixels.Log...
MT5 leverage amount
Yes, it is possible. Please contact Technical Support service via online chat or send a request to support@mail.instaforex.com specifying your account number and code word.Yes, it is possible. Please contact Technical Support service via...
Chapter 9. Margin trading
In the previous chapter we compared work on Forex with the opportunity to earn from the buy/sell operations at an exchange office. It is obvious that Forex has a range of advantages that allow traders to take significant profit in a short t...
Chapter 12. Profits of Forex market players
As we have already mentioned, an individual trader gets access to Forex by means of a broker or a dealing company. Traders earn money via currency speculations. In other words, they close positions at a higher price compared to the price of...
Non-name card verification
If you want to verify a bank card with no name on it, you need to upload a document showing the information about this card such as the number, the validity period, and the card owner’s name. Importantly, you need to hide a part of the card...
How to make bank card photo?
First of all, make sure that the place where you are taking a photo is well lit. If your bank card is of a dark color, put it on a light surface, and vice versa put a light-color card on a dark surface. The information on a card should be r...
How to upload bank card photo??
To upload a photo of your bank card, please log in to your Client Area, choose Verification in the menu on the left and then click Verify card. On this webpage, you will be able to upload photos of the front and back sides of your bank card...
Bank card photo processing
You can cover a part of your bank card with a stripe of paper, leaving only the first 6 and last 4 digits visible. The rest of the card’s digits should remain uncovered. Take a photo of the card ensuring that all corners and edges are clear...
Refunds to unverified cards
You need to contact our Client Support Service or the Finance Department, using any communication method that is convenient for you. Check out available contact options here. Our staff will give you instructions on how to proceed....
Card verification via InstaVerify
You can use the InstaVerify app compatible with both Android and iOS.The app allows you to take a photo of a bank card or upload the image from your phone memory. By means of the app you can also fill in the required fields with the in...
Use of online cards
Yes, you can deposit and withdraw funds using an online card. For this, you need to verify the card in the Verification > Card Verification section of the Client Area. Alternatively, you can verify your card through InstaVerify mobile app f...
Is it possible to use leverage when trading IPO shares?
A fixed leverage is available for trading IPO shares. However, you should remember that margin trading poses significant risks, magnifying both potential profits and potential losses. The contract specifications will be published on our tra...
What is the minimum deposit to start trading IPO shares?
It is required to have enough margin amount to open a position. We would recommend using our trader calculator to get info about the exact margin sum. However, technically, 1 USD is the minimum deposit amount....
What are the upcoming IPOs?
We publish a list of the upcoming IPOs on our website.
Free private VPN
The free private VPN service from InstaForex provides secure, stable, and anonymous access to trading from anywhere in the world.To get access to a VPN, you need to open a real account with InstaForex and maintain a balance of at least $500...
How many accounts can be used with one Club Card?
InstaForex Club Card can be attached only to one account, but you will be able to attach it to several accounts in the near future.
Club Card activation code
You can request an activation code in the InstaForex Club section of your client cabinet.
Order VPS service
You can order the VPS hosting in your Client Area.The cost of the VPS hosting will be charged from the client’s deposit. The monthly payment, depending on the selected tariff, ranges from $3 to $40. All VPS statistics and deposited funds wi...
VPS tariff plans
InstaForex offers the most reasonable prices for the VPS hosting. Traders can choose one of the three VPS configurations for OS Windows with MetaTrader installed. Customer account balanceVPS 1024VPS 2048VPS 3072Account balance less than USD...
